New VAST HD Satellite TV
with goverment reimbursment of $200 in black spot areas
please contact us for futher details
Support
Can I receive Aurora where I live?
The National Broadcasters ABC, SBS& NITV in different time zones and Westlink provide TV and radio services which are available nationally, upon authorization of your Optus Aurora smartcard. The Remote Commercial Broadcasters (Imparja, Seven Central, GWN and WIN) are restricted to providing broadcasting services in specific license areas. These remote services may be available to you depending on your geographical location and subject to the Remote Commercial Broadcaster’s permission. To see if you’re eligible to receive these services, and to arrange access, please contact the Remote Commercial Broadcasters as follows:- Imparja 1300 301 683
- Seven Central 1800 501 063
- GWN / WIN 1300 301 681
What if I am traveling in a caravan?
When entering or leaving WA, you may be able to change your access to remote commercial services based on the license area you’re traveling through. Contact the Remote Commercial Broadcasters on the above phone numbers to arrange for a switch of services. Note: some Remote Commercial Broadcasters may allow limited time access to their services.
What equipment is required to receive Aurora services?
Satellite dish with LNB.
Digital satellite decoder (also known as a set top box).
Optus Aurora smartcard.
What size satellite dish is required to view Aurora services?
Optus recommends a minimum dish size of 65cm. larger dishes of 90 cm may be required in some regions, so please consult with us before purchasing a dish to ensure reliable reception.
Which decoder models do you recommend?
Optus does not recommend any particular Set Top Box (STB) for use with Aurora, however we advise end users that current models of Aurora-ready STB Preferably Mpeg4
Please contact us for up to date models/brands & manufactures for more in depth information regarding your STB requirement
How do I have my smartcard authorized?
Call Optus on 1300 301 681and they will activate your smart card. This can also be done by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by faxing 1300 555 221. Please note you’ll be required to provide them your smartcard number, STB model, name, address and phone number.How long will the smartcard last?
Optus Aurora smartcards come with a 12 month warranty. If the smartcard becomes faulty within the warranty period, it should be returned to us. From there it will be returned to Optus & replaced if within the warranty period, providing the smartcard has not failed due to unauthorized use
Do I need to keep the power to my decoder on at all times?
From time to time Optus finds it necessary to conduct maintenance on the satellite network. During such a maintenance period, any smartcard not in its decoder may not receive satellite updates, resulting in a possible loss of service. For this reason, we recommend leaving the decoder in standby power mode, with the card left in the decoder, whenever the decoder is not in use.
Who do I contact in the event of technical difficulties?
Contact us to provide an initial assessment of any problem encountered. Most of times it will be dish alignment. If you need to obtain elevation & azimuth information in order to repoint your dish, go to our “Satellite Tab” then scroll down the list to “Optus C2 Alignment Chart”Where do obtain all the hardware from and what channels are available
Optus Aurora Smartcards can usually be purchased from us including all the other hardware as a package. Once authorized, there is no ongoing subscription for viewing all the free-to-air
